Privacy policy
UAGAIN PRIVACY POLICY
Last Updated: 08/02/2026
1. Introduction
UAgain ("we," "our," or "us") is an Australian business operated from Albion, QLD 4010. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit uagain.co or make a purchase. By using our website or placing an order, you acknowledge that you have read and understood this policy.
2. Information We Collect
Personal Information You Provide:
We collect the following personal information when you place an order, create an account, subscribe to our emails, or contact us:
- Full name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (processed securely through our third-party payment provider, we do not store your full credit card details on our servers)
Information Collected Automatically:
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
-Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- Location data (general region based on IP)
- Cookies and similar tracking technologies (see Section 8)
3. How We Use Your Information
We collect and use your personal information for the following purposes:
- To process, fulfill, and ship your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to customer service enquiries and support requests
- To process refunds and returns
- To send marketing and promotional communications (only with your consent, and you can opt out at any time)
- To improve our website, products, and customer experience
- To detect and prevent fraud or unauthorised activity
- To comply with applicable laws and legal obligations
We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.
4. Legal Basis for Processing Your Information
We process your personal information on the following grounds:
- Contractual necessity: To fulfill orders you have placed with us
- Consent: For marketing communications and non-essential cookies
- Legitimate interest: To improve our services, prevent fraud, and ensure website security
- Legal obligation: To comply with Australian tax, consumer, and business laws
5. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- SSL/TLS encryption across our entire website
- Secure payment processing through PCI-compliant third-party providers
- Restricted employee access to personal information on a need-to-know basis
- Regular review of our data handling and security practices
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with the following categories of third parties, solely for the purposes described in this policy:
- Shipping and logistics providers — to deliver your orders
- Payment processors — to securely process your transactions
- Email and marketing platforms — to send communications you have consented to receive
- Website analytics providers — to help us understand how our site is used
- Professional advisors — including accountants and legal counsel, where necessary
- Law enforcement or government authorities — where required by law, court order, or to protect our legal rights
7. Cross-Border Disclosure
Some of the third-party services we use (such as payment processors, email platforms, and hosting providers) may store or process your data in countries outside of Australia, including the United States. Where we disclose personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and cart contents
- Understand how you use and navigate our site
- Measure the effectiveness of our marketing campaigns
- Serve relevant advertisements on third-party platforms
Types of cookies we use:
- Essential cookies: Required for the website to function (e.g., shopping cart, checkout)
- Analytics cookies: Help us understand site traffic and user behaviour
- Marketing cookies: Used to deliver relevant ads and track campaign performance
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.
10. Your Rights
Under the Australian Privacy Act and applicable international privacy laws, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate, incomplete, or outdated information
- Request deletion of your personal information, subject to any legal obligations we have to retain it
- Opt out of receiving marketing communications at any time
- Withdraw consent for any processing based on your consent
- Request information about how your data has been used or disclosed
To exercise any of these rights, contact us at contact@uagain.co. We will respond to your request within 30 days.
For customers in the European Union or United Kingdom: You may also have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local data protection authority.
11. Marketing Communications
We will only send you marketing emails if you have given us your consent (for example, by subscribing to our mailing list or opting in during checkout).
You can withdraw your consent and unsubscribe at any time by:
- Clicking the "unsubscribe" link at the bottom of any marketing email
- Emailing us at contact@uagain.co
We will process your unsubscribe request promptly. You will still receive transactional emails related to your orders.
12. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Order and transaction records: Retained for a minimum of 7 years to comply with Australian tax and business record-keeping obligations
- Customer service communications: Retained for up to 2 years after your last interaction
- Marketing subscriber data: Retained until you unsubscribe or request deletion
- Website analytics data: Retained in anonymised or aggregated form
When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
13. Data Breaches
In the event of a data breach that is likely to result in serious harm to any individual, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches (NDB) scheme in the Privacy Act 1988.
14. Children's Privacy
UAgain products are intended for adults. Our website and products are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will take steps to delete it promptly.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
16. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us at contact@uagain.co. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: contact@uagain.co Mailing Address: UAgain, 2/65 Sandgate rd, Albion QLD 4010, Australia